Privacy Policy
1. Introduction
This Privacy Policy describes how Eldos LLC ("Eldos," "we," "us," or "our"), a limited liability company registered in the State of New Mexico, United States, collects, uses, and protects information when you visit our website or interact with our online stores and services.
By using our website or services, you agree to the practices described in this policy. If you do not agree with these practices, please do not use our services.
2. Information We Collect
We may collect the following types of information:
- Contact information: Name, email address, shipping address, and phone number when you place an order or contact us.
- Payment information: Processed securely through third-party payment providers (such as Stripe and Shopify Payments). We do not store full payment card details on our servers.
- Order information: Products purchased, order history, and shipping details.
- Technical information: IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.
- Communications: Information you provide when you contact our customer support team.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill orders, including coordinating with our shipping and supplier partners.
- To communicate with you about your orders, account, or inquiries.
- To improve our website, products, and customer experience.
- To send marketing communications, where you have consented to receive them.
- To prevent fraud, ensure security, and comply with legal obligations.
4. Sharing of Information
We do not sell your personal information. We may share information with trusted third parties strictly to operate our business, including:
- Payment processors (e.g., Stripe, Shopify Payments).
- Shipping and fulfillment partners.
- Marketing and analytics providers (e.g., Meta, Google, TikTok).
- Authorities, when required by law or to protect our legal rights.
5. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict the use of your data. To exercise these rights, please contact us at the email address below.
8. International Transfers
As a US-registered company serving customers in multiple countries, your information may be transferred to and processed in the United States and other countries where our service providers operate. We take appropriate measures to ensure your information remains protected.
9. Security
We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page.
12. Contact
For any questions about this Privacy Policy or to exercise your rights, please contact us at: contact@eldosllc.com
Eldos LLC · Registered in the State of New Mexico, United States.